At Lock Promotion Store, we understand that security is your top priority—just as your satisfaction is ours. Our comprehensive shipping and returns policy is designed to provide transparency and peace of mind with every purchase of our premium security products.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receipt. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two reliable shipping options to meet your needs:

Standard Shipping ($12.95):

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipment
  • Includes full tracking

Free Shipping (Orders over $50):

  • Carrier: EMS
  • Delivery time: 15-25 business days after shipment
  • Includes basic tracking

Note: Delivery times are estimates and may vary depending on destination and customs processing. We ship worldwide except to certain Asian countries and remote regions.

Returns & Exchanges Policy

Our Return Policy

We accept returns of most items within 15 days of delivery, provided they meet the following conditions:

  • Product is in original, unopened packaging
  • Product is in resalable condition
  • Original receipt or order confirmation is included

Non-Returnable Items

For security reasons, the following products cannot be returned or exchanged:

  • Cut Cupboard Locks (custom-cut to specifications)
  • Cabinet Key Blanks (due to duplication concerns)
  • Any products with opened or tampered packaging

Return Process

  1. Request Authorization: Email [email protected] within 15 days of receiving your order using our return request template below.
  2. Receive Instructions: We’ll respond within 2 business days with return authorization and shipping instructions.
  3. Ship Your Return: Package the item securely and ship to our Nashville facility using a trackable method. Include the RMA number we provide.
  4. Inspection & Processing: Allow 3-5 business days for us to process your return upon receipt.

Refund Information

  • Timing: Refunds are issued within 3-5 business days after we receive and inspect your return.
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Amount: You’ll receive a refund for the product cost minus any original shipping fees (unless the return is due to our error).

Exchange Process

For exchanges of eligible items:

  • Follow the standard return process above
  • Clearly indicate in your email that you’re requesting an exchange and specify the replacement product
  • We’ll process the exchange once we receive your return, shipping the new item with the same shipping method as your original order

Note: Price differences for exchanges will be charged or refunded as appropriate.

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Lock Promotion Store Team,

I would like to request a return for the following item(s) from my order #[Your Order Number]:

Product Name: [Product Name]
Quantity: [Quantity]
Reason for Return: [Reason – e.g., Wrong Item, Defective, etc.] [For exchanges, add: I would like to exchange this for: [Product Name, Product Code if known]]

Please provide return authorization and instructions.

Best regards,
[Your Full Name]
[Your Contact Number]

Damaged or Incorrect Items

If you receive a damaged item or incorrect product:

  • Contact us immediately at [email protected]
  • Include photos of the damaged item or incorrect product received
  • We’ll arrange for a replacement or return at no cost to you

For any questions about our shipping or returns policy, don’t hesitate to contact our security products specialists at [email protected].

Last Updated: [Insert Date]