Welcome to Lock Promotion Store’s FAQ section. Below you’ll find answers to common questions about our security products, shipping policies, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].

Product Questions

What types of locks do you specialize in?
We offer a comprehensive range of security products including bathroom locks, box/chest locks, bullet locks, cabinet key blanks, cam locks, casement locks, deadbolts, door chains, furniture locks, mortice cupboard locks, multi-point locks, patio door locks, and more. Our products are designed for both residential and commercial security needs.
Are your locks suitable for international door standards?
Yes! We ship globally (excluding some Asian and remote areas) and our products are designed to meet various international standards. If you have specific requirements for your region, please check the product descriptions or contact our support team.
How do I know which lock is right for my needs?
Our product categories are clearly organized by lock type and application (e.g., patio doors, furniture, cabinets). If you need assistance selecting the right security solution, our customer service team can provide guidance based on your specific requirements.

Shipping & Delivery

What shipping options do you offer?
We provide two shipping methods:
– Standard Shipping via DHL/FedEx: $12.95 flat rate, delivery in 10-15 business days after dispatch
– Free Shipping via EMS: For orders over $50, delivery in 15-25 business days after dispatch
How long does order processing take?
All orders are processed within 1-2 business days before being shipped. For urgent security needs, we recommend choosing our Standard Shipping option.
Do you provide package tracking?
Yes! All orders include tracking information which will be emailed to you once your package ships. We recommend checking tracking updates regularly and inspecting packages upon delivery for any signs of tampering.
What should I do if I won’t be home to accept my security product delivery?
For high-security items like deadbolts or multi-point locks, we recommend having them delivered to a secure location if you won’t be available to accept the package personally.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure online transactions.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect all payment transactions. We never store your full payment details on our servers.
Do you offer business accounts for bulk purchases?
Yes! Furniture manufacturers, contractors, and businesses with regular security product needs can contact us about setting up a business account with potential volume discounts.

Returns & Exchanges

What is your return policy?
You may initiate returns within 15 days of delivery. All items must be in original condition with packaging intact. Please contact our customer service to begin the return process.
What if I receive a damaged or incorrect item?
Contact us immediately at [email protected] with your order number and photos of the issue. We’ll arrange for replacement or return as appropriate.
Are there any items that cannot be returned?
For security reasons, cut keys and personalized security items may not be returnable unless defective. Please contact us with any concerns.

Contact Information

How can I contact Lock Promotion Store?
You can reach our customer service team at:
Email: [email protected]
Physical Address: 1191 Frum Street, Nashville, US 37201
We typically respond to inquiries within 1 business day.

At Lock Promotion Store, we’re committed to providing not just high-quality security products, but also peace of mind through reliable service. If you have any questions not covered here, don’t hesitate to reach out to our knowledgeable support team.